Our certified quality management system

Quality cannot be taken seriously enough when it’s about people’s health. Therefore, for many years, we have had a quality management system in place which is certified according to ISO 9001. In May 2019, we underwent certification again; it was performed by Häfele und Schuster (H&S).

Our QM system defines fixed processes and high standards for all services of Breyer, Kaymak & Klabe Augenchirurgie: Service, consultation, examinations and non-surgical and surgical treatments according to the European standard ISO 9001. We are verifiably meeting all relevant hygienic provisions of the Robert-Koch-Institut (RKI).

“Quality under hand and seal on which you may depend.”

To guarantee that all standards and processes are followed, our staff is undergoing regular training. We use patient surveys to determine where there is a need for further improvements since the continuous evaluation and improvement in our patient’s interest is set down in these standards. After all, it is not only your health but also your satisfaction with our services which is of utmost importance to us. Speaking of satisfaction: If you have any suggestions or reasons for criticism, please send us a message at feedback@augenchirurgie.clinic. Your opinion is important to us.